From everyday situations to crisis communication: How do I communicate successfully with customers, partners and employees? How do I meet a guest? How do I present myself and my product in conversation? How do I solve conflicts in a team? How do I react confidently and future-oriented in crises? We offer coaching and training for every need and for everyone in the team, from CEO to porter, from hotel manager to chambermaid. We develop individually tailored linguistic guidelines and communication guidelines up to the complete Tone of Voice for your hotel or your hotel group.